In our previous article, we discussed the quoting process for roll-up doors at SteelBlue. Now, let's dive deeper into the specifics of the order process, typical lead times, and how we ensure seamless communication with you, our valued client. As always, our aim is to provide an efficient and transparent experience for you.

The Order Process Breakdown

1. Order Confirmation:
   The process begins with a signed quote/contract provided by you. Our Project Manager (PM) then schedules internal and external kick-off meetings to review the project scope and requirements with all relevant parties.

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2. Sales Order Creation:
   Your quote is converted into a sales order, incorporating all the information you provided.

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3. Submittal and Approval:
   Submittals and shop drawings are prepared, reviewed by the PM, and submitted to you for approval. Any changes are updated in the sales order or executed via change orders.

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4. Production Updates:
   As your project approaches production, the PM increases communication frequency to provide weekly updates on production status and expected shipment dates.

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5. Shipping Coordination:
   Our shipping department works with you to arrange delivery based on your readiness to receive the materials.

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6. On-site Inspection and Punch List:
   We encourage you to inspect the shipment upon arrival and conduct a walk-through with the owner to address any punch list items.

What We Need from You

• Signed quote/contract
• Complete scope review, including billing and shipping information
• Latest drawings showing layout and any column/piping locations
• Project schedule and real-time updates
• Approval of submittal/shop drawings
• Field dimensions for floor dimensions and floor penetration locations

Communication is Key

Our PMs maintain regular communication with you through monthly or weekly meetings, depending on the project's progress. They update you on any delays or changes to the project scope or schedule in real-time. Additionally, our shipping department communicates with you to arrange delivery once the materials are ready.

Typical Lead Times and Factors Affecting Them

The typical lead time for a roll-up door order is 4 weeks. However, several factors may affect this timeframe, including supply chain delays, backlog, unexpected equipment failures, and shipping delays. Our PMs ensure to communicate any changes in lead time with you promptly.

Freight Timing Considerations

Once your order is complete, we aim to ship the materials within a week. Delivery times can vary based on driver limitations and shipping distances. You can request tandem drivers for an additional cost to reduce shipping time. Our PMs and shipping department collaborate to keep you informed of order completion and delivery dates.

The Bottom Line:

At SteelBlue, we pride ourselves on providing efficient and transparent service to our clients. We ensure open communication, seamless order processing, and accurate lead times to deliver roll-up doors that meet your needs. For more information about our products and services, sign up for our newsletter today.