In the world of self-storage, the quality, durability, and functionality of roll-up doors can make a significant difference. As a leading manufacturer in this industry, SteelBlue is no stranger to innovative solutions and exceptional customer service. In this article, we've asked our Western Region Sales Manager, Craig Eisenbrandt, to answer some frequently asked questions about our self-storage roll-up doors.

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‍Q: Can you explain what sets SteelBlue's self-storage roll-up doors apart from competitors?

A: The ease of installation and the packaging that ensures the doors will arrive on site without any damages or scratches. ​

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Q: What should potential customers consider when choosing a self-storage roll-up door for their facility?​

A: Choose a company that will provide exceptional communication and service throughout the project.

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Q: How does SteelBlue accommodate different size requirements for self-storage roll-up doors or is there an industry standard size?​

A: There are common sizes in the industry however some projects require custom sizes, SteelBlue will work with you to provide the best solution for your project.

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Q: What makes SteelBlue's approach to customer service stand out in the industry?​

A: Communication throughout the entire SteelBlue team is critical from the Sales teams to the shipping team. SteelBlue’s internal communication sets the tone for exceptional external communication and customer service.

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Q: Can you give an overview of the 7530 Series of SteelBlue roll-up doors and what makes them a popular choice?​

A: The packaging for these doors seems to be the hot point for customers. The custom 16” door mounting brackets and framing around the door allow for the door to be delivered without damage and installed in a timely manner.

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Q: How can customers choose the right color for their SteelBlue self-storage roll-up doors to match their brand?​

A: Customers must communicate with their SteelBlue Sales Professional to provide SteelBlue standard color options and wells as options of ordering custom colors to ensure they receive the color needed for their project. Color chips and samples will be provided for our customers’ approval and acceptance before the project is fabricated or shipped.

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Q: What steps does SteelBlue take to ensure the packaging of their roll-up doors is protected during transportation?​

A: SteelBlue goes above and beyond when crating and securing the product for shipment. The doors will arrive with wood crating and packing that protects the doors from weather and potential transit damage.

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Q: How does SteelBlue's approach to door tensioning benefit customers?​

A: The current tensioning system only requires a simple ½” drive ratchet which allows for quick and precise tensioning and adjustments.  

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Q: How does SteelBlue handle issues such as spring replacement in their roll-up doors?

A: SteelBlue will provide a team dedicated to assisting our customers with supplying and installing replacement springs. SteelBlue will send a team member out to assist and train installers how to properly replace the tensioning springs.

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Q: Can you talk about SteelBlue's commitment to transparency and how it benefits customers?​

A: SteelBlue is committed to communicating openly and honestly at all levels of the organization inside and out, it is our company culture- engagement, communication and trust.

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Q: How easy is it to install a SteelBlue self-storage roll-up door?​

A: Two trained installers can have a standard SBBC door installed within 15 min.

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Q: How does SteelBlue ensure trust in their service and products?​ ‍

A: Through transparency!

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Q: What makes SteelBlue's approach to overall transparency unique in the self-storage roll-up door industry?​

A: It's built into the culture of the SteelBlue organization. We believe in it and live by it. Engagement, communication and trust.

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The last word:

At SteelBlue, we're not just about providing high-quality roll-up doors; we're about building relationships based on trust, transparency, and exceptional service. We understand that your success is our success, and we're committed to delivering innovative solutions tailored to your needs. Whether you're a seasoned self-storage facility owner or just starting, we're here to guide you every step of the way. For more information about our products and services, don't hesitate to reach out to our team.